Letter template · For renters in England

Chase a repair / no response

Follow up when a reported repair hasn't been dealt with or acknowledged.

This is not legal advice

TenantProof is a tool to help you keep your own records and find official routes. It does not provide legal advice, does not act on your behalf, and does not guarantee any outcome. For free, qualified help, contact Shelter, Citizens Advice, or check GOV.UK.Shelter Citizens Advice GOV.UK: Private renting

How to use it

Replace everything in [square brackets] with your details.
Read it through and adjust the wording to fit your situation.
Send it yourself, by email or post. TenantProof never contacts anyone on your behalf.
Keep the links to Shelter, Citizens Advice and GOV.UK at the bottom.

The letter

[Today's date]

Dear [Landlord / letting agent name],

Re: Follow-up about repairs at [Property address]

I am writing to follow up on [the repair you reported], which I first reported to you on [date you first reported it]. As far as I am aware this has not yet been resolved, and I would be grateful for an update.

Please could you let me know what is being arranged and when I can expect the work to be done. If it would help, I am happy to provide further photographs or to arrange access.

If I am not able to get this resolved, I may seek advice from Citizens Advice or Shelter, or contact my local council's private renting / environmental health team, about the options that may be available to me.

Thank you,

[Your name]

This letter is a template, not legal advice, and does not guarantee any outcome. You should read it, change it to fit your situation, and send it yourself. For free, qualified help: Shelter (https://www.shelter.org.uk), Citizens Advice (https://www.citizensadvice.org.uk), or GOV.UK (https://www.gov.uk/private-renting).

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General information for private renters in England, last reviewed 8 July 2026. Not legal advice, the law and deadlines can change, so check the current position via GOV.UK or get advice from Shelter or Citizens Advice. See also Help & official routes.