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Help & official routes

Where to get free, qualified help and which official route applies when something goes wrong. England only.

Last reviewed 31 August 2026. The law (including the staged rollout of the Renters' Rights Act 2025) can change, always verify the current position on GOV.UK.

How to use TenantProof

TenantProof helps you build a dated, photo-stamped record of your tenancy and find the right official route if something goes wrong. It is not legal advice. Here is the whole flow, and most of it is free.

  1. Create your free account

    Sign up with an email and password. There's no card and no subscription, and TenantProof never contacts your landlord or agent. Tip: use an inbox you can open on the same phone you take photos with, the confirmation link signs you straight in on that device.

  2. Add the place you rent

    From your dashboard, choose "Add a tenancy" and record the property, your landlord or agent, key dates, and, if you have them, the deposit amount and which scheme protects it. Only a few fields are required; you can fill in the rest later. Want to look around first? "Load a sample tenancy" fills in an example you can click through.

  3. Take photo condition reports

    Open your tenancy and choose "Add report", then pick Move-in, Move-out or Ad-hoc and add a photo for each room. Use "Take a photo (live)" where you can: the app records that the photo came from the in-app camera rather than your gallery, and stamps it with the time our server received it. Every photo also gets a SHA-256 fingerprint, so the stored file can be checked for changes later. None of this is forensic proof, but a photo taken live and added straight away is a much better record than one produced months afterwards. A move-in report on the day you collect the keys is the single most useful record to have.

  4. Log any repairs

    Use "Log repair" to record what you reported, when, and to whom, with photos. If a repair stays unresolved for more than 14 days, TenantProof flags it on your dashboard so you can chase it, with the right template letter one click away.

  5. Export your evidence bundle

    When you need it, "Download PDF" gives you a clean, dated, paginated bundle of your reports and repairs that you can attach to a deposit-scheme adjudication or a tribunal claim yourself. This core bundle is always free. An optional £12 Dispute Pack, or £19 Whole-Tenancy Bundle, additionally assembles numbered exhibits, a chronology and pre-filled letters for you.

  6. Use the template letters and official routes

    Under "Letters" you'll find editable, England-specific starting-point letters: request a repair, chase a repair, chase a deposit, or escalate to a redress scheme. You review, edit and send them yourself; TenantProof never sends anything for you. Every letter points you to Shelter, Citizens Advice and GOV.UK, and the sections below list the official route for each kind of problem.

Common questions

How private are my records?

Your records are private to your account and protected by row-level security, so no other user can ever see them. Photos are kept in a private store and shown only to you through short-lived links. You can export or permanently delete everything at any time from your account.

Can I use this in a deposit dispute or tribunal?

You can attach your evidence bundle to a deposit-scheme adjudication or a tribunal claim yourself. TenantProof helps you keep a clear, dated record, it does not give legal advice, does not represent you, and does not guarantee any outcome. For advice on your specific situation, contact Shelter or Citizens Advice.

Will my landlord or agent know I'm using it?

No. TenantProof never contacts anyone on your behalf. The template letters are starting points that you review, edit and send yourself.

What if I don't have all my photos yet?

Start with whatever you have, even a few dated photos and notes are far better than relying on memory. You can keep adding to a tenancy over time, and the evidence-strength meter shows what to add next.

What happens to my data if I lose my phone?

Your records are stored in your account, not only on your device, so a lost or broken phone doesn't lose your evidence. You stay in control and can download all of your data or delete your account whenever you want.

What does it cost?

It's free to build your records and export a basic PDF evidence bundle. A one-off £12 Dispute Pack adds pre-filled letters and a step-by-step guide for a deposit dispute. There's no subscription.

Free, qualified help

Good first stops for advice on any renting problem.

  • Shelter

    Free housing advice and a helpline. Good first stop for serious or urgent housing problems.

  • Citizens Advice

    Free, independent advice on renting, deposits, repairs and complaints.

  • GOV.UK: Private renting

    The official guide to your rights and responsibilities as a private renter in England.

Deposit protection schemes

If you have a dispute about your deposit, these schemes offer free dispute resolution.

Letting-agent redress schemes

Letting agents must belong to one of these. You can escalate after the agent's own complaints process.

Other official routes

Tribunals and your local council can act on certain issues.

Renting outside England?

TenantProof's templates and routes are written for England. If you rent in Scotland, Wales or Northern Ireland, the law differs, these are the right national bodies to go to.