Terms & conditions

TenantProof is operated by Northwind Labs Ltd. These terms are a contract between you and the operator when you create an account or buy a Dispute Pack.

TenantProof is a self-help record-keeping tool for private renters in England. It helps you store and organise your own tenancy records and points you to free, official routes.

TenantProof does not provide legal advice, does not assess the merits or value of any claim, does not act on your behalf, does not contact your landlord or agent, and does not conduct or file any court or tribunal proceedings. Template letters are starting points that you complete, review and send yourself. Nothing in the app guarantees the outcome of any dispute. For advice on your situation, contact Shelter, Citizens Advice, or a solicitor.

You're responsible for keeping your login secure and for the accuracy of what you upload. You must only upload material you have the right to hold, and must not use the service unlawfully (including uploading content that is defamatory or infringes others' rights). We may suspend accounts used abusively.

The Dispute Pack is a one-off purchase of digital content — an enhanced PDF bundle with pre-filled template letters — for a single tenancy. The price is £12.00 including any applicable taxes. It is not a subscription and never renews.

Cancellation & the 14-day right.Because the pack is digital content delivered immediately, you'll be asked at checkout to expressly consent to immediate delivery and to acknowledge that you lose your 14-day right to cancel under the Consumer Contracts Regulations 2013 once the pack is generated.

Refunds.On top of your statutory rights (if the content is faulty you're entitled to a repair, replacement or refund), we offer a goodwill policy: if the pack wasn't useful to you, email privacy@tenantproof.co.uk within 14 days of purchase and we'll refund it. A refund never requires you to have won or lost any dispute.

Your records belong to you. You can export or permanently delete them at any time from your account. How we handle personal data is set out in the privacy policy, which forms part of these terms.

We aim to keep the service available but don't guarantee uninterrupted access. Keep your own copies of anything critical — the export exists precisely so you can. We may change or withdraw features with reasonable notice; if we ever discontinued the service we would give you a reasonable period to export your records.

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Subject to that:

• We are not liable for the outcome of any dispute, adjudication, or proceedings, or for decisions you make based on your own records or the template letters you choose to send.
• We are not liable for losses that were not foreseeable when you started using the service, or that were not caused by our breach.
• Our total liability to you is limited to the greater of £100 or the amounts you paid us in the 12 months before the claim.

We may update these terms; material changes will be flagged in the app, and the "last reviewed" date above always reflects the current version. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — nothing in this clause removes protections you have as a consumer.

Questions: privacy@tenantproof.co.uk.