Delete your account and data

Delete any tenancy from inside the app: open the tenancy, choose Delete and confirm. That permanently erases the tenancy with all of its condition reports, repairs and photos. Deleting every tenancy removes all of your records while your login stays open, so you can start a fresh record whenever you like.

Saved letters are deleted individually from the Letters page (Delete saved letter).

Sign in on the website and go to your account page, then choose Delete my account and confirm. This permanently removes all of your data and closes your login.

• Your tenancies and their details.
• Condition reports and every photo you uploaded.
• Repair logs and their timelines.
• Letters you saved.
• Your profile and reminder settings.
• When you delete your account, the account and login itself.

If you have bought a pack, we keep a minimal, anonymised record of that purchase, the amount, the date and the payment reference only, with no other personal details and no link to you. We keep it for as long as UK tax and company law require, then delete it. Nothing else is retained. See our privacy policy for more detail.

If you cannot access your account, or would like us to delete your data on your behalf, email privacy@tenantproof.co.uk from the address on your account and we will take care of it.